Led the design of inbox for Momence – the all in one place for communication with clients

The goal was to create a centralized messaging hub that brings every channel and customer detail into one simple, powerful view.
‍
It became the foundation for Momence’s broader marketing suite.

The Momence Inbox was built to simplify studio communication by uniting all channels—SMS, push, in-app, WhatsApp, and email into one real-time interface. With smart filters, audience segments, and rich customer context in every thread, it helps instructors respond faster, personalize messages, and automate outreach without leaving the platform.

Quick toggles let you view and respond to any channel directly in one view, making it easy to keep conversations organized without switching between tabs or apps. Whether it's SMS, push, WhatsApp, or in-app messages, everything flows into a single, intuitive space. This streamlined approach reduces response time, prevents missed messages, and gives hosts a clearer, more efficient way to manage customer communication at scale.

Every chat pulls in essential info: phone/email, packages, subscriptions, and visit history. This gives hosts the full context they need to personalize communication, follow up on recent activity, and offer relevant suggestions like reminding someone about an expiring class pack or recommending the next session based on their past bookings. It reduces guesswork and ensures each message feels timely and thoughtful.

Each message can be sent as:
Transactional — Confirmations, reminders (auto-sent)
Sequences — Triggered by milestones or behaviors
One-offs — Manual messages from staff

The message composer adapts seamlessly to each channel’s format and constraints SMS has a 160-character limit, emails support both subject and body fields, and WhatsApp allows for rich content like emojis and attachments. This flexibility ensures that messages are not only sent in the correct format but also feel natural and professional on every platform. It helps instructors communicate efficiently without worrying about formatting issues or switching tools, keeping the focus on clarity, tone, and timing.

From class reminders to milestone nudges and reactivation prompts, the system supports a wide range of communication types. Every message is designed to feel native to its channel—whether it’s a push notification, WhatsApp ping, or SMS ensuring it blends naturally into how customers already communicate. This keeps the experience personal and engaging while increasing the likelihood of responses, sign-ups, and return visits.

The Momence Inbox transformed how studios communicate by unifying all message channels into one clear, efficient space. Hosts could respond faster, personalize messages with full context, and automate reminders to boost attendance and re-engagement. With less time spent managing tools, teams could focus more on teaching and building stronger client relationships.

In the next evolutions we added voicemail storage and transcript.